Your Right to Cancel

The 14-day right, in plain English

The clock starts the day after the contract is made. For 14 days you can cancel for any reason, or no reason, and owe nothing for work not yet done.

This applies to contracts agreed away from our premises: in your home, by phone, by message or through the website. It does not apply to business customers.

How to cancel

Just tell us, clearly, before the 14 days are up. A phone call works, but something in writing is safest:

Call 07703 295654 or email info@misterelectrics.co.uk.

You can use the model form below, but you do not have to. If you cancel by post, it counts as long as you sent it before the deadline.

If you paid a deposit and cancel in time, we refund it within 14 days.

Model cancellation form

Copy this into an email or letter, or download it as a text file:

To: Mister Electrics
Email: info@misterelectrics.co.uk

I/We hereby give notice that I/we cancel my/our contract
for the supply of the following service:

Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is on paper):
Date:

If you want us to start within the 14 days

You can ask us to start straight away. If you do, we will ask for your express agreement in writing, worded like this:

That is the trade-off the regulations set: early start, but you pay for what has genuinely been done if you later cancel.

When the right does not apply

• Business, landlord and commercial contracts
• Urgent repairs and maintenance you specifically asked us to visit and carry out, such as emergency callouts
• Goods made to your specification or clearly personalised
• Contracts agreed entirely at our premises

Even where the cancellation right does not apply, our normal rescheduling terms and your other statutory rights still do.