Privacy Policy

Introduction

At Mister Electrics, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, whether through our website, phone, or other communication methods.

Who We Are

Mister Electrics is a registered business in [Insert Location] providing professional electrical services across Manchester, Greater Manchester, and Cheshire East. Our services include electrical installations, maintenance, and emergency call-outs for both residential and commercial properties. For any data protection queries, you can contact us at:

  • Email: Info@misterelectrics.co.uk

  • Phone: 07703 295654

What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, phone number, and email address when you request a quote or book a service.

  • Payment Information: Billing details such as credit card numbers and billing addresses for processing payments.

  • Service Information: Details of the services we provide, including any specific requirements related to your property.

  • Website Usage Data: Information about your visits to our website (e.g., IP address, browser type, pages visited) to improve user experience.

  • Communication Data: Records of any communication with you, including emails, phone calls, or online chats.

How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To process your requests for quotes, book services, and carry out the electrical work you require.

  • To Process Payments: To manage payments for services rendered.

  • To Improve Customer Service: To track and improve our communication and response times.

  • To Comply with Legal Obligations: To comply with regulations such as tax and accounting laws.

  • Marketing and Promotions (with consent): We may send you updates about our services, promotions, or news that might interest you. You can opt out at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to you when providing services.

  • Legitimate Interests: For improving our services and ensuring the security of our website.

  • Consent: For sending marketing communications, where applicable.

  • Legal Obligations: To comply with legal and regulatory obligations, such as tax laws.

How We Share Your Information

We may share your information in the following ways:

  • Third-Party Service Providers: We may share your data with trusted partners who help us provide services, such as payment processors or subcontractors. These third parties are required to protect your data and use it only for the purposes we specify.

  • Legal Requirements: We may disclose your data if required by law or to protect our rights, safety, or property.

We do not sell or rent your personal information to any third parties.

Data Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

  • Encryption: Data encryption during payment processing and storage.

  • Access Control: Limiting access to personal data only to those who need it for their role.

  • Regular Audits: We review our data handling and storage processes regularly to ensure compliance with data protection laws.

Your Rights

Under data protection laws, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccuracies in your personal data.

  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can ask us to stop processing your data in certain situations.

  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format.

  • Right to Object: You can object to the processing of your data for direct marketing purposes.

  • Right to Withdraw Consent: Where consent is the legal basis, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at [Insert email].

Cookies

Our website uses cookies to improve user experience and analyze traffic. Cookies are small files stored on your device when you visit our site. You can control the use of cookies through your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to provide our services or comply with legal obligations. Once your data is no longer needed, we will securely dispose of it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

  • Email: info@misterelectrics.co.uk

  • Phone: 07703 295654